Frequently Asked Questions

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Frequently Asked Questions









What is your Minimum Order Quantity?

  • The Minimum Order Quantity (MOQ) will vary depending on your selected material color, item size, and the on stock availability of your particular item configuration.
  • Stock tubes and boxes have a one box/pack minimum. Pieces per box/pack vary by size.
  • For most cut-to-length tubes the minimum order is 500 to 1,000 pieces, depending on the tube diameter and/or length.
  • Contact Sales or Customer Service for minimum order requirements for a specific item.



Manufacturing Lead Time What are your Lead Times?

  • We offer Same-Day Shipping on some of our in-stock items for web orders placed before 2PM (CT) M-F on normal business days
  • Orders for stock items received via fax, email, or phone will typically ship within 2-3 business days.
  • Made-to-Order Dip Molded Vinyl Products from stock materials usually ship within 10-12 business days.
  • Made-to-order Beckett Packaging products usually ship within 8-10 weeks.
  • Orders for custom-length open-ended Extruded Tubes ship within three weeks. Sealed-bottom tubes and hanging tubes ship within four weeks.
  • Secondary Operations such as Printing, Punching or Slicing require an additional 5-7 business days added to the above lead times for each operation.
  • Contact Customer Service if you require a more specific delivery date, or to discuss the lead times of items produced from special order materials.



What are your Payment Terms?

  • Net 30 Day terms are available to most new customers after review and acceptance of a simple Credit Application.
    We also accept Visa, MasterCard and American Express, money orders, wire transfers and company checks.



Farmington, MO Park Hills, MO Where do your products Ship From?

  • We ship our products from one of our 2 USA Factories:
    Park Hills, MO 63601
    or Farmington, MO 63640



Which shipping companies do you use?

  • Most orders are shipped via UPS.
  • We also offer US Mail (USPS) service on items ordered though our website.



UPS
How long will it take before my order arrives?

  • See map to the right for estimates of UPS Ground freight delivery times.



What is your Return Policy?

  • We strongly suggest requesting samples of our product before ordering, so that you may verify the part will work as expected for your particular application.
  • Made-to-Order Products cannot be returned unless defective.
  • Stock Items may be returned, however,all returns of stock, re-saleable products are subject to a minimum $50.00 handling/re-stocking fee. Returns of stock items must be pre-approved and sent freight prepaid.
  • No returns will be accepted on non-stock or special order items.
  • Broken package quantities and out-going freight costs are not credited.
  • Unauthorized returns will not be accepted.



What Other Services are offered?

  • Cleartec Packaging offers punching, slicing, one-colour silkscreen and pad printing, assembly and fulfillment.
  • Contact Cleartec Packaging Sales or Customer Service for additional information or details.



Is there a minimum/maximum length for your extruded tubes and containers?

  • For open ended and sealed bottom tubes, the minimum length of the tube must be equal to or greater than the nominal size of the tube. There is no maximum length.
  • For flat sealed hanging tubes, the minimum overall length is 4" and the maximum overall length is 17".
  • Contact Cleartec Packaging Sales or Customer Service for more information.



How can I cut your stocked tubes to my desired length?

  • To cut tubes to your desired length(s), a standard paper cutter with a guillotine-style blade is the preferred method. Placing the tube as close to the beginning of the blade and making a fast, swift cut will result in a clean segment. Although a pinch mark might appear on the tube where the blade goes though the material, after application of a closure, it is visibly undetectable.



What Materials are used to produce your products?

  • Dip Molded Caps, Plugs, Grips and Closures are made from flexible vinyl PVC (Poly Vinyl Chloride). Cleartec Packaging offers many variations of flexible PVC materials, including general purpose glossy, hi-temp resistant, UV resistant and textured.
  • Plastic Injection Molded Items are typically made from HDPE, LDPE and PP resins, although Cleartec Packaging can process other resins upon request.
  • Cleartec Extruded Tubes are made from PETG (Polyethylene Terephthalate Glycol). Our tube closures are made from one of the following: The inner-fit plugs are made from PP (Polypropylene), and the exterior fit caps are made from PVC (Poly Vinyl Chloride). Note that not all materials are compatible with these plastics. The responsibility lies with the purchaser to determine that any product or material used with our plastics are compatible.
  • Beckett Tubes and Boxes are made from PP (Polypropylene), HDPE (High Density Polyethylene), and from PVC (Poly Vinyl Chloride).
  • Material Chart:
    Products PP HDPE PVC
    Square Telescopics
    Rectangular Telescopics
    Round Telescopics
    Snap-Paks
    Tap Set Boxes
    Multi Boxes
    Cylinder-Paks
    Vertical Set-Paks
    Grip Paks
    Grip Pak Centered
    Insert Boxes
    Insert Boxes - Snap Paks
    Insert Boxes - Snap Boxes
    SK Boxes
    Saw Boxes
    Side & Face Mill Boxes








Standard Material Colors (9500 Formula Vinyl)
MOCAP Dip-Molded Vinyl
Black
Red
1795C
White
Gray
422C
Yellow
7404C
Orange
1665C
Green
347C
Green (Dark)
1308C
Brown
462C
Blue (Dark)
295C
Blue
3015C



CLEARTEC Polypropylene
Black
Natural
427C
Red
187C



Beckett Packaging HDPE
Black
Yellow
121C
Yellow (Dark)
137C
Orange
166C
Red
1795C
Green (Light)
347C
Green
348C
Green (Dark)
343C
Blue (Light)
2173C
Blue (Mid)
2736C
Blue (Dark)
288C
Clear
Silver
5C
Gold
871C















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